Information Obtained from Customers
The Company obtains the following information from customers:
- Name (including nickname or pen name)
- Email address
- Phone number
- Identifier generated using cookies
- Information related to the customer’s operating system or device, such as OS-generated ID, device type, and device identifier
- Customer’s behavioral history on the Company’s website, such as time spent, input history, and purchase history
Purposes of Using Customer Information
The Company uses the information obtained from customers for the following purposes:
- To accept registration for the Company’s services, verify customer identity, and provide authentication
- To manage customer usage history of the Company’s services
- To process payment of service fees
- To analyze customer behavioral history within the Company’s services to improve and maintain the services
- To provide guidance regarding the Company’s services
- To send information about partner businesses and services
- To respond to customer inquiries
- To address acts that violate the Company’s Terms or applicable laws
- To notify customers about changes, suspension, termination, or cancellation of the Company’s services
- To notify customers of changes to the Company’s Terms
- In addition, for the provision, maintenance, protection, and improvement of the Company’s services
Security Measures
Regarding the security measures taken to manage customer information, the Company will respond individually in accordance with laws and regulations if customers contact the inquiry desk listed at the end of this policy.
Provision to Third Parties
Among the information obtained from customers, personal data (as defined in Article 2, Paragraph 6 of the Act on the Protection of Personal Information) will not be provided to third parties (including those outside Japan) without prior consent of the customer. However, this does not apply in the following cases:
- When handling of personal data is outsourced externally
- When the Company or its services are acquired
- When used jointly with business partners (details will be published separately if specific joint use exists)
- When otherwise permitted by law
Access Analysis Tools
The Company uses “Google Analytics” for access analysis of customer usage. Google Analytics uses cookies to collect traffic data. The traffic data is collected anonymously and does not identify individuals. Customers can refuse collection of information by disabling cookies. For details, please check the settings of your browser. For more information about Google Analytics, please see:
https://marketingplatform.google.com/about/analytics/terms/jp/
reCAPTCHA
This website uses the reCAPTCHA service provided by Google Inc. to protect the site from spam and abuse submitted through online forms. The service determines whether the submitter is human or a robot. Google collects data, including IP addresses, for this purpose. The data entered is used by Google for this purpose. In the EU or EEA, IP addresses are anonymized beforehand. In exceptional cases in the US, IP addresses are anonymized after being sent to Google.
Google uses this information on behalf of the site operator to evaluate the use of the site. The IP address collected by reCAPTCHA will not be associated with other data held by Google. This data collection is conducted under Google’s data protection regulations. For more details, please see Google’s Privacy Policy:
https://policies.google.com/privacy?hl=ja
By using the reCAPTCHA service, you consent to Google’s purposes and data collection as described above.
Changes to the Privacy Policy
The Company may change the contents of this Privacy Policy as necessary. In such cases, the effective date and contents of the revised Privacy Policy will be appropriately announced or notified.
Contact Information
If you wish to disclose, correct, suspend use of, or delete your information, please contact the following email address:
contact@sen-llc.com
In such cases, identity verification will be conducted through a method designated by the Company, such as presentation of a driver’s license. Please note that a handling fee of 1,000 yen per request will be charged for disclosure requests, regardless of whether information is disclosed.
| Company Name | SEN LLC |
| Representative | Takeshi Sato |
| Address | 301 Cherry Blossom, 838-1 Tokaiichiba-cho, Midori-ku, Yokohama, Kanagawa, Japan |
Established on September 1, 2025