1. Information Obtained from Customers
The Company obtains the following information from customers:
- Name (including nickname or pen name)
- Email address
- Phone number
- Identifier generated using cookies
- Information related to the customer’s operating system or device, such as OS-generated ID, device type, and device identifier
- Customer’s behavioral history on the Company’s website, such as time spent, input history, and purchase history
2. Purposes of Using Customer Information
The Company uses the information obtained from customers for the following purposes:
- To accept registration for the Company’s services, verify customer identity, and provide authentication
- To manage customer usage history of the Company’s services
- To process payment of service fees
- To analyze customer behavioral history to improve and maintain the Company’s services
- To provide guidance and notifications regarding the Company’s services
- To send information about partner businesses and services
- To respond to customer inquiries
- To address acts that violate the Company’s Terms or applicable laws
- To notify customers about changes, suspension, termination, or cancellation of the Company’s services
- To notify customers of changes to the Company’s Terms
- Additionally, for the provision, maintenance, protection, and improvement of the Company’s services
3. Security Measures
Regarding the security measures taken to manage customer information, the Company will provide individual responses in accordance with applicable laws when customers contact the inquiry desk listed at the end of this policy.
4. Provision to Third Parties
Among the information obtained from customers, personal data (as defined in Article 2, Paragraph 6 of the Act on the Protection of Personal Information) will not be provided to third parties (including those outside Japan) without prior consent of the customer.
However, this does not apply in the following cases:
- When the handling of personal data is outsourced externally
- When the Company or its services are acquired
- When personal data is used jointly with business partners (details will be announced separately if applicable)
- When otherwise permitted by law
5. Access Analysis Tools
The Company uses Google Analytics to analyze website access.
Google Analytics uses cookies to collect traffic data. This data is collected anonymously and does not identify individuals.
Customers may refuse data collection by disabling cookies in their browser settings.
For more information, please refer to the following link:
https://marketingplatform.google.com/about/analytics/terms/jp/
6. reCAPTCHA
This website uses the reCAPTCHA service provided by Google Inc. to protect the site from spam and abusive automated submissions.
The service determines whether the submitter is human or a robot. For this purpose, Google collects data including IP addresses and may use the entered information.
In the EU or EEA, IP addresses are anonymized before processing. In exceptional cases in the US, anonymization occurs after transmission.
Google uses this information on behalf of the site operator to evaluate site usage. IP addresses collected by reCAPTCHA are not associated with other data held by Google.
Data collection follows Google’s data protection policies.
For more information, please refer to:
https://policies.google.com/privacy?hl=ja
By using reCAPTCHA, you consent to Google’s data collection and usage as described above.
7. Changes to the Privacy Policy
The Company may update this Privacy Policy as necessary. In such cases, the effective date and details of the revised policy will be announced or notified appropriately.
8. Contact Information
If you wish to request disclosure, correction, suspension of use, or deletion of your information, please contact the following email address:
Identity verification will be required using a method designated by the Company, such as presenting a driver’s license.
A handling fee of 1,000 yen per request will be charged for disclosure requests, regardless of the outcome.
9. Company Information
Company Name: SEN LLC
Representative: Takeshi Sato
Address:
301 Cherry Blossom, 838-1 Tokaiichiba-cho, Midori-ku, Yokohama, Kanagawa, Japan
Established on: September 1, 2025